Terms of Service

Contents

1. Agreement and scope
2. Eligibility and authority
3. Accounts and security
4. Services and order of documents
5. Orders and provisioning
6. Pricing, billing, and payment
7. Renewal, cancellation, and refunds
8. Customer responsibilities
9. Acceptable use
10. Resource and network use
11. IP addresses
12. Security and abuse response
13. Content and intellectual property
14. Data, backups, and migration
15. Support
16. Third-party services
17. Hardware, bare metal, and colocation
18. Suspension and termination
19. Availability and changes
20. Disclaimers
21. Limitation of liability
22. Indemnification
23. Disputes and governing law
24. General terms
25. Contact
26. Supplemental service and operating terms

1. Agreement and scope

These Terms of Service (“Terms”) form a binding agreement between SCComp Infrastructure LLC (“SCComp,” “we,” “us,” or “our”) and the person or entity accessing or using the Services (“Customer,” “you,” or “your”). “Services” includes our websites, accounts, customer panel, ordering and billing features, support systems, hosted services, virtual private servers, dedicated and colocated systems, network resources, hardware transactions, partner features, professional services, and related offerings.

By creating an account, submitting an order, accepting a quote, paying an invoice, accessing a service, or otherwise using the Services, you accept these Terms and our Privacy & Cookie Policy. If you do not agree, do not use the Services. A separate written agreement signed or expressly accepted by SCComp controls only to the extent it specifically conflicts with these Terms.

2. Eligibility and authority

You must be legally capable of entering a binding contract and comply with laws applicable to you and your use. If you act for a company, school, nonprofit, government body, or other organization, you represent that you have authority to bind it. You may not use the Services if sanctions, export controls, or other law prohibits us from providing them to you.

3. Accounts and account security

You must provide accurate, current, and complete registration, contact, billing, technical, and abuse-response information and keep it updated. Accounts may not be transferred, resold, shared outside your organization, or created deceptively without written approval.

You are responsible for credentials, multifactor authentication where offered, authorized users, API keys, recovery channels, and all activity through your account or services. Notify us promptly through an official support channel of suspected compromise, unauthorized access, or loss of control. We may require identity, ownership, or payment verification before disclosing information or changing security-sensitive settings.

4. Services and order of documents

Service features, limits, prices, billing intervals, delivery estimates, included management, support scope, and special conditions may appear on a product page, accepted quote, order, invoice, ticket, statement of work, or addendum. Together those materials form the service order. In case of conflict, a mutually executed agreement controls, followed by an accepted statement of work or quote, the order, these Terms, and general website copy.

Unless expressly stated in writing, services are self-managed. You remain responsible for guest operating systems, applications, licenses, configurations, access controls, content, monitoring, updates, security, and backups within your environment.

5. Orders, review, and provisioning

Orders are subject to acceptance, payment confirmation, inventory and capacity, fraud and abuse screening, technical feasibility, identity verification, and any required IP justification. An automated acknowledgment, “in stock” label, reservation, checkout session, or pending invoice is not final acceptance and does not guarantee availability or immediate delivery.

We may reject, hold, modify, or cancel an order before provisioning; request more information; offer comparable capacity; or refund an unfulfilled payment. Delivery times are good-faith estimates unless a signed agreement states a firm commitment. Customer changes, inaccurate information, supply constraints, upstream providers, or security review may delay delivery.

6. Pricing, billing, taxes, and payment

You agree to pay all charges shown at checkout, in an accepted quote, or on an invoice, including recurring fees, usage, setup, additional IP, remote-hands, shipping, replacement, and applicable tax charges. Unless stated otherwise, recurring services are billed in advance and usage or incidental charges may be billed in arrears. Prices may exclude taxes and government assessments for which you are responsible, except taxes based on our net income.

Payments may be processed by Stripe or another disclosed provider. You authorize us and the processor to charge your selected payment method for amounts due, including renewals when the order supports recurring billing. Keep billing details current. Chargebacks do not cancel the underlying obligation. We may recover reasonable collection costs where law permits.

Promotional, affiliate, educational, or complimentary pricing may carry eligibility, duration, and use restrictions. Unless expressly stated, discounts do not apply retroactively, combine with other offers, or create a right to future discounted service.

7. Renewal, cancellation, and refunds

Recurring services renew for the interval shown in the order until canceled through an available panel control or official support request. Submit cancellation early enough for authentication and processing before renewal. Merely stopping use, deleting content, or disputing a payment does not cancel service.

Unless an order or mandatory law states otherwise, payments are non-refundable once service is provisioned or a billing period begins. Setup labor, custom work, domain or license fees, special-order hardware, shipping, IP assignments, usage, and abuse-response work are non-refundable. If we cancel an unprovided service without cause attributable to you, we may issue a refund or credit for the unused prepaid portion as circumstances require.

8. Customer responsibilities

You are responsible for:

• Using the Services lawfully and ensuring your users, customers, and workloads do the same.
• Maintaining supported software, timely security updates, strong authentication, and least-privilege access.
• Obtaining rights, licenses, permissions, and consents for all content, software, and data you use.
• Monitoring services, maintaining independent backups, and testing restoration.
• Responding promptly and truthfully to operational, billing, security, and abuse communications.
• Ensuring configurations do not interfere with our network, systems, or other customers.
• Following applicable downstream provider, software-license, registry, and network policies.

9. Acceptable use

You may not use, attempt to use, or allow the Services to be used for:

• Spam, unsolicited bulk messaging, list washing, address harvesting, or open mail relays.
• Phishing, impersonation, credential theft, fraud, scams, malware, ransomware, botnets, or command-and-control.
• Unauthorized access, scanning, probing, exploitation, brute force, interception, or security-control circumvention.
• Denial-of-service attacks, reflection, amplification, traffic flooding, or coordinated disruption.
• Child sexual abuse material, sexual exploitation, trafficking, or content facilitating abuse of minors.
• Unlawful content, threats, harassment, stalking, doxxing, incitement, or activity creating a credible risk of harm.
• Copyright or trademark infringement, counterfeit goods, piracy, trade-secret misuse, or violation of another party’s rights.
• Open proxies, public anonymizers, abusive VPN exits, or evasion infrastructure without prior approval.
• Mining, stress testing, or unusually intensive workloads that impair shared systems unless approved.
• Forging routing, identity, or protocol information; announcing unauthorized space; or interfering with network operation.
• Violating law, court order, sanctions, export controls, or upstream network or facility policies.

Lawful security research must be limited to systems you own or have explicit permission to test and must not affect SCComp, other customers, or third parties. Contact us before testing that may resemble abuse or generate material traffic.

10. Resource and network use

Plans may include limits or fair-use expectations for CPU, memory, storage, I/O, bandwidth, power, ports, licenses, and other resources. You may not evade metering, overcommit assigned resources, or materially degrade shared systems. We may rate-limit, filter, isolate, migrate, or require an upgrade to protect stability and security.

Advertised port speeds describe interface capability, not guaranteed continuous throughput. Performance varies with workload, protocol, distance, shared capacity, upstream conditions, and maintenance. Unless a signed service-level agreement says otherwise, credits are not automatic.

11. IP addresses and network changes

IP addresses, routes, VLANs, DNS entries, and network identifiers are licensed for use with the applicable service and are not sold or transferred to you. Assignments may require justification and efficient use. We may audit, deny, reduce, renumber, filter, route, reclaim, or change them due to scarcity, registry rules, abuse, upstream changes, security, or engineering needs, with reasonable notice when practicable.

Reverse DNS and public mapping requests remain subject to policy and availability. Outbound TCP port 25 or other commonly abused traffic may be blocked by default and enabled only after review. You may not announce, spoof, or use an address not assigned to you.

12. Security, abuse, and legal response

We may investigate suspected compromise, fraud, abuse, policy violations, and threats. This may include reviewing relevant account, service, traffic, and operational records; requesting information; applying filters; preserving evidence; or temporarily isolating service. We do not undertake a general duty to monitor customer content.

We may disclose information as described in our Privacy & Cookie Policy, including when reasonably necessary to comply with valid legal process, protect rights or safety, investigate abuse, or work with network operators. Where legally and operationally appropriate, we may notify you and allow a response. Emergency action may occur without advance notice.

13. Customer content and intellectual property

You retain ownership of content and software you lawfully place on the Services. You grant SCComp a limited, nonexclusive license to host, copy, transmit, display, technically format, and otherwise process it as reasonably necessary to provide, secure, support, and comply with law regarding the Services. The license ends when material is deleted from active systems, subject to backups, retention obligations, and technical limits.

SCComp and its licensors retain rights in the Services, platform, branding, documentation, and software we provide. No right is granted except the limited right to use the Services under these Terms. We may use feedback without restriction or compensation, but will not publicly identify you as its source without permission.

14. Data, backups, and migration

You are responsible for current, tested, independent backups unless a written order expressly includes managed backup service. Redundancy, snapshots, RAID, replication, and platform backups are not substitutes for a customer-controlled backup. We do not guarantee recovery of deleted, corrupted, compromised, or expired data.

You are responsible for migration planning and validation unless assistance is included in writing. Before termination, export needed data. After termination or expiration, we may delete or reallocate services and data without recovery, subject to applicable law and internal retention processes.

15. Support and service management

Official support is provided through tickets and other designated channels. Community spaces and informal messages are not guaranteed support channels. We may require authentication, a ticket, logs, reproduction steps, maintenance access, or approval before acting. Response and resolution times are targets unless a signed service-level agreement states otherwise.

“Managed” applies only to tasks identified in the order. Out-of-scope work may be declined, scheduled, or billed. We may rely on instructions from authorized account users, but may pause an unusual or high-risk request to verify authority.

16. Third-party services and software

Services may interoperate with payment processors, registries, operating-system vendors, control panels, open-source projects, upstream networks, facilities, carriers, eBay, Discord, or others. Their products, availability, licenses, and policies are governed by their own terms. We are not responsible for third-party acts or omissions, but will use commercially reasonable efforts to manage providers within our control.

You are responsible for third-party license eligibility and fees unless included in the order. We may replace or discontinue a component when its provider changes terms, support, pricing, security, or availability.

17. Hardware, bare metal, and colocation

Dedicated-server models and component details may describe equivalent equipment unless a serial-numbered system is identified. Failed components may be replaced with reasonably comparable parts. Out-of-band management may be proxied, temporary, restricted, logged, or withdrawn to protect management networks and other systems.

Customer-owned colocated equipment remains your property and responsibility. Provide accurate inventory, ownership, power, environmental, insurance, and handling information. Unsafe, unlawful, excessively power-dense, or unsupported equipment is prohibited. Physical access, shipping, remote hands, cross-connects, removal, abandoned equipment, and lien rights are subject to the accepted order and applicable law.

Hardware purchases may carry separate listing, manufacturer, marketplace, shipping, return, and warranty terms. Used equipment may show ordinary wear. Data-bearing devices are treated as containing customer data until sanitization or destruction under the applicable order.

18. Suspension and termination

We may suspend, restrict, or terminate Services for nonpayment; chargeback; material breach; suspected fraud; abuse; legal requirement; security emergency; risk to people, property, networks, or customers; or conduct likely to expose SCComp to liability. We will use reasonable efforts to provide notice and an opportunity to cure when circumstances permit, but may act immediately.

On termination, your right to use affected Services ends and amounts due remain payable. Provisions that should survive—including payment, ownership, disclaimers, liability, indemnification, disputes, and general provisions—survive termination.

19. Availability, maintenance, and service changes

We may perform scheduled or emergency maintenance; migrate workloads; replace hardware; change routing, addresses, facilities, or software; and modify features to maintain security, compliance, and operability. We will provide reasonable notice of materially disruptive planned work when practicable. Emergency work and third-party failures may occur without notice.

We may modify or discontinue an offering. For an active paid service, we will use reasonable efforts to provide notice, a transition option, credit, or prorated refund where appropriate, unless immediate action is required for security, law, abuse, nonpayment, or circumstances beyond our control.

20. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” SCCOMP DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, COMPLETE SECURITY, DATA RECOVERY, COMPATIBILITY WITH EVERY WORKLOAD, OR ANY PARTICULAR BUSINESS RESULT.

Nothing excludes a right that cannot lawfully be excluded. Any uptime, support, performance, or remedy commitment exists only when expressly stated in an applicable written service-level agreement.

21. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SCCOMP AND ITS OWNERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, GOODWILL, OR BUSINESS; LOSS OR CORRUPTION OF DATA; INTERRUPTION; SECURITY INCIDENTS; OR COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AGGREGATE LIABILITY ARISING FROM THE SERVICES WILL NOT EXCEED THE FEES YOU PAID TO SCCOMP FOR THE SPECIFIC AFFECTED SERVICE DURING THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THIS APPLIES REGARDLESS OF THEORY AND DOES NOT LIMIT PAYMENT OR INDEMNITY OBLIGATIONS, OR LIABILITY THAT CANNOT LEGALLY BE LIMITED.

22. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless SCComp and its owners, employees, contractors, affiliates, and suppliers from claims, proceedings, damages, judgments, penalties, losses, liabilities, and reasonable costs (including attorneys’ fees) arising from your content, Services, users, breach, violation of law, or infringement or misuse of another party’s rights. We may control the defense, and you may not settle in a way that admits fault or imposes obligations on us without written consent.

23. Disputes and governing law

Before filing a claim, each party agrees to give written notice describing the dispute and allow at least 30 days for good-faith resolution, unless emergency injunctive relief is reasonably necessary. These Terms are governed by New York law and applicable United States federal law, without regard to conflict-of-law principles.

Unless applicable law requires otherwise, disputes must be brought in a state or federal court with jurisdiction over Erie County, New York, and each party consents to jurisdiction and venue there. Either party may seek injunctive relief for unauthorized access, intellectual-property misuse, security threats, or harm not adequately remedied by damages.

24. General terms

Neither party is liable for delay caused by events beyond reasonable control, including natural disasters, utility or carrier failures, labor disputes, war, terrorism, civil disorder, government action, epidemics, supply disruption, or widespread Internet failure; this does not excuse amounts already due. You may not assign these Terms or transfer service without written consent. We may assign them in connection with a merger, financing, reorganization, or asset sale.

If a provision is unenforceable, it will be enforced to the maximum lawful extent and the rest remains effective. Failure to enforce is not a waiver. Headings are for convenience. The parties are independent contractors; no partnership, agency, employment, fiduciary, or third-party beneficiary relationship is created. Electronic records, notices, and acceptance satisfy writing requirements where law permits.

We may update these Terms by posting a revised version and effective date. If a change materially reduces rights for an active recurring service, we will provide reasonable notice through the site, account, or contact information where practicable. Continued use after the effective date constitutes acceptance; if you do not agree, stop using and cancel affected Services.

25. Contact

Send service and account questions through support, sales and contract questions through sales, or email support@sccomp.us. Include enough information to identify the account and issue, but never send passwords, private keys, or full payment-card details.

Supplemental service and operating terms

The following provisions form part of these Terms. They provide additional detail for situations that may apply to particular accounts, products, workloads, transactions, or service events. A provision applies when its subject matter is relevant even if the applicable product page does not repeat it.

A. Definitions and interpretation

“Account” means the credentials, profile, permissions, records, and service relationships associated with a registered customer. “Authorized User” means a person whom the account owner permits to act through the Account. “Customer Content” means data, software, machine images, configurations, communications, media, databases, and other material submitted to, stored on, transmitted through, or generated by a Customer workload. “Documentation” means instructions, product descriptions, knowledge-base material, and technical guidance SCComp makes available. “Order” means an accepted checkout, quote, invoice, statement of work, sales order, or other record identifying Services. “Service Data” means metadata, telemetry, logs, identifiers, and records generated in operating the Services. “Service Period” means the applicable billing or committed term.

“Including” means including without limitation. “Written” and “in writing” include electronic records, tickets, and email where the sender and content can reasonably be authenticated. A reference to law includes amendments and successor provisions. Singular terms include the plural when context permits. “Business day” means Monday through Friday excluding United States federal holidays. A day is measured in Eastern Time unless an Order states otherwise. Headings, summaries, examples, navigation links, and emphasized text aid readability but do not narrow operative language. Any ambiguity will be interpreted according to ordinary contract principles and not automatically against either party as drafter.

B. Account ownership, administrators, and organizational control

The person or entity identified in SCComp’s account and billing records is the Account owner. The Account owner controls Authorized Users and is responsible for assigning appropriate roles, removing access promptly, and ensuring each user complies with these Terms. An employee, contractor, managed-service provider, partner, or family member who receives access does not become the Account owner merely by administering a Service or paying an invoice. SCComp may rely on authenticated actions and instructions from an Authorized User within the apparent scope of that user’s permissions unless SCComp has received and acknowledged a contrary instruction.

Ownership disputes may require documents reasonably sufficient to establish authority, payment responsibility, business succession, domain control, or identity. SCComp may restrict changes, preserve existing service state, or suspend sensitive actions while reviewing a dispute. SCComp is not a court and does not adjudicate corporate, employment, estate, marital, or partnership disputes. If competing claimants cannot resolve control, SCComp may require a binding court order, settlement, or jointly authenticated direction. Charges continue during a control dispute unless Services are properly canceled, and SCComp is not liable for delay reasonably caused by protecting the Account.

C. Account recovery and identity verification

Recovery depends on the information and security factors associated with the Account. SCComp may consider verified email control, historical billing information, prior tickets, service identifiers, organizational records, and other non-public facts. Possession of a server password, domain name, IP address, or payment receipt alone may not prove Account ownership. SCComp may refuse recovery when evidence is inconsistent, incomplete, or suggests social engineering, fraud, coercion, or an unresolved ownership dispute. Recovery decisions are security controls, not guarantees that every lost Account can be restored.

You must maintain access to your registered email address and keep recovery and organizational contacts current. If a representative leaves your organization, you must remove access and rotate affected credentials. You are responsible for consequences of failing to maintain recovery information, including service interruption or inability to authenticate a request. SCComp will never need your existing Account password or private key to verify ownership. Requests to bypass normal verification, disable controls, or disclose secrets may be rejected and recorded as security events.

D. Trials, previews, beta functions, and experimental services

A Service identified as preview, beta, early access, evaluation, lab, experimental, proof of concept, or similar is offered for testing and may be incomplete, unsupported, changed, rate-limited, suspended, or withdrawn at any time. Such Services may contain defects, lose data, produce inaccurate results, or be incompatible with later releases. You must not use them for production, safety-critical, regulated, or irreplaceable workloads unless an Order expressly permits that use. Features, performance, capacity, locations, interfaces, and commercial terms shown during testing do not promise general availability.

Feedback and diagnostic information regarding a preview may be used to evaluate and improve the feature. Unless SCComp expressly agrees otherwise, no service-level commitment, credit, warranty, migration obligation, or continued-access promise applies. You are responsible for exporting data and maintaining an alternative before a preview ends. SCComp may impose additional access conditions, confidentiality restrictions, capacity limits, or testing instructions. A complimentary Service is not necessarily a preview, but it remains subject to any eligibility, duration, resource, and termination conditions disclosed when granted.

E. Capacity reservations, inventory, and substitutions

A cart, quote, pending Order, checkout session, or displayed inventory count does not reserve capacity unless SCComp expressly confirms a reservation. Reservations may expire, require a deposit, apply only to identified hardware or resources, and be released when payment or requested information is not timely received. Capacity is subject to physical inventory, cluster headroom, network availability, power, cooling, licensing, upstream allocation, fraud review, and the needs of already accepted Services. SCComp may limit quantities or decline orders that could create concentration or operational risk.

If an exact component becomes unavailable before acceptance, SCComp may propose a functionally comparable or better substitute. A substitution that materially changes price, core specifications, billing term, or an expressly required compatibility feature requires Customer acceptance. Cosmetic condition, component manufacturer, firmware revision, and equivalent submodel may vary for used or fleet hardware unless specifically guaranteed. SCComp will not knowingly substitute a materially inferior resource while describing it as the ordered configuration. If no acceptable substitute exists, the remedy for an unfulfilled Order is cancellation and return of the applicable prepaid amount.

F. Provisioning, credentials, and acceptance testing

Provisioning may be automated or operator-assisted. A Service is delivered when SCComp makes the assigned resource and available access information visible through the panel, ticket, or other designated channel, even if the Customer has not logged in. Automated status, estimated completion, or a payment confirmation is not itself proof of successful delivery. SCComp may perform configuration, guest-agent, network, inventory, and access checks before marking a Service ready. Protective verification gates may delay delivery and may not be bypassed merely to accelerate an Order.

You must inspect the Service promptly and report a material provisioning mismatch with useful detail. Using, customizing, or migrating production data to the Service generally indicates acceptance, without waiving defects that could not reasonably have been discovered. Temporary passwords must be changed promptly, and private keys must be protected. SCComp may reveal a generated credential only through an authenticated, time-limited, or auditable process. If credential delivery fails, SCComp may reset access after verifying authority rather than disclosing an existing secret.

G. Virtual private servers and virtualization

VPS Services provide virtualized resources on shared physical infrastructure unless expressly sold as dedicated. Virtual CPU descriptions do not necessarily represent exclusive physical cores, and performance may vary with processor generation, host scheduling, storage behavior, maintenance, and workload characteristics. Memory and disk allocations are subject to platform overhead and conventional measurement differences. SCComp may place, migrate, restart, or rebalance a virtual machine among suitable hosts to maintain the platform, address failure, improve utilization, or perform maintenance.

You may not attempt to escape the hypervisor, access another tenant, manipulate platform agents, interfere with host management, or exploit side channels. Nested virtualization, custom kernels, unusual packet handling, sustained saturation, or device passthrough may be unavailable or require approval. Console access is an administrative recovery tool and may not have the latency or behavior of a local workstation. Guest-agent information may be used to verify provisioning and status, but you remain responsible for the guest operating system, credentials, firewall, applications, and data.

H. Dedicated and bare-metal systems

Bare-metal Service gives the Customer use of an identified or equivalent physical system for the Service Period; it does not transfer title unless the Order expressly states a sale. SCComp retains access needed for facility operations, hardware diagnosis, inventory, abuse response, security, and fulfillment. Remote-management controllers may be placed behind authenticated gateways, VPNs, or panel controls. Customer attempts to bypass management segmentation, change controller ownership, disable operator access, or expose a management interface publicly are prohibited unless expressly approved.

Hardware can fail. SCComp may replace a failed component or system with a reasonably comparable unit and restore an available baseline, but does not promise recovery of Customer data. Replacement time depends on diagnosis, spares, facility access, and complexity. The Customer must disclose unusual firmware, encryption, RAID, boot, accelerator, licensing, or physical-media dependencies that could affect repair. Any request requiring destructive diagnostics, reinstallation, data-bearing-media handling, or a material configuration change may require confirmation from an Authorized User.

I. Colocation and customer-owned equipment

Colocation is governed by the applicable Order, facility rules, and these Terms. The Customer warrants that it owns or is authorized to place each item and that equipment is safe, properly maintained, correctly labeled, and suitable for the agreed rack, power, network, weight, and environmental envelope. SCComp may refuse or power down equipment presenting an electrical, thermal, physical, fire, radio-frequency, security, or legal risk. Customer equipment must not obstruct shared space, defeat airflow, overload circuits, or interfere with other property.

Physical access is by appointment or controlled workflow unless expressly included otherwise. Remote hands, shipping, receiving, storage, cabling, media insertion, inventory work, and escorts may be separately billed. SCComp may photograph or record serial numbers and condition for inventory and dispute purposes. At termination, the Customer must pay amounts due and arrange timely removal. Equipment left beyond the agreed removal period may incur storage, disconnection, shipping, disposal, or other lawful charges and may be treated as abandoned only through the process permitted by the Order and applicable law.

J. Hardware sales, title, risk of loss, and returns

For hardware sold rather than rented, title transfers only after cleared payment unless applicable law or the Order provides otherwise. Risk of loss transfers as stated in the shipping term or, if none is stated, when the item is tendered to the carrier for shipment to the Customer. The Customer must provide a deliverable address, inspect packaging promptly, preserve evidence of carrier damage, and submit a timely claim. Shipping estimates are not guaranteed, and carrier events outside SCComp’s reasonable control do not create consequential-damage liability.

Condition, included accessories, warranty, testing, return window, restocking terms, and compatibility are controlled by the specific listing or Order. Used, refurbished, surplus, or decommissioned equipment may have cosmetic wear and may not include manufacturer support. Returns require authorization and must be complete, securely packaged, and in materially the same condition except for the reported defect. Data left on returned media may be destroyed without review. Custom-configured, special-order, licensed, clearance, or sold-as-is items may be final sale where lawful.

K. Operating-system images, reinstallations, and licenses

Images are provided as deployment conveniences and may originate from operating-system vendors or community projects. Names and marks belong to their owners. SCComp does not promise that an image contains every current patch, package, driver, locale, or hardening setting. You must review the image, apply updates, configure access and firewall rules, remove unneeded services, and confirm license eligibility before production use. Image availability may change when upstream support, signatures, mirrors, licensing, or compatibility changes.

A reinstall, rebuild, rescue operation, disk replacement, or reprovisioning is potentially destructive. SCComp may require explicit confirmation and may refuse to proceed when ownership, target identity, or backup status is unclear. Customer-requested software licenses remain subject to publisher terms, activation limits, audit rights, and territorial restrictions. You must not use unauthorized keys or images. If a publisher withdraws a license or changes eligibility, SCComp may remove the option, pass through a lawful price change, or require migration to an alternative.

L. Network service, routing, and traffic management

Network access depends on local switching and routing, carriers, peers, transit providers, address registries, facilities, and Internet destinations outside SCComp’s control. Routes may change, and no path, latency, peering relationship, or remote reachability is guaranteed absent a written commitment. SCComp may use VLANs, private addressing, network address translation, filters, firewalls, traffic shaping, redundant routers, or other controls. Public addresses may be mapped to private guest addresses rather than configured directly inside a guest.

SCComp may mitigate attacks, leaks, loops, spoofing, scans, congestion, and protocol abuse by filtering, rate-limiting, blackholing, null-routing, changing routes, or temporarily isolating affected Services. Mitigation may reduce legitimate traffic and is not a substitute for application security or a purchased protection service. You must use accurate source addresses, honor assigned gateways and prefixes, and avoid unauthorized DHCP, router advertisements, BGP, ARP manipulation, MAC flooding, packet capture, or interception. Network testing must remain within authorized targets and agreed limits.

M. Address reputation, geolocation, and blocklists

Public IP addresses may have historical reputation, geolocation, or third-party classification that SCComp does not control. Search engines, mail providers, fraud systems, streaming services, and databases may independently block, classify, or locate an address inaccurately. SCComp does not guarantee acceptance by any remote service, residential classification, a particular geolocation result, or removal from a third-party list. The Customer must use addresses responsibly and configure forward and reverse DNS, authentication, and mail practices appropriate to the workload.

SCComp may assist with a reasonable reputation or delisting request but cannot compel a third party to respond. An address change may be offered when operationally appropriate, but repeated changes intended to evade reputation or enforcement are prohibited. New assignments may require warming, verification, or updated allowlists. If Customer activity damages address or network reputation, SCComp may restrict traffic, charge reasonable remediation costs stated in an Order, require corrective controls, or reclaim the assignment.

N. Email and messaging workloads

Email delivery is not guaranteed. Senders must obtain valid consent where required, identify themselves accurately, honor opt-outs, maintain suppression lists, secure forms and credentials, publish appropriate domain authentication, and comply with anti-spam and privacy law. Purchased, harvested, scraped, or deceptively obtained lists are prohibited. Transactional mail may not be disguised marketing. The Customer is responsible for bounce handling, complaint rates, content, recipient policy, list hygiene, and the behavior of applications, users, and downstream customers.

Outbound SMTP may be blocked or limited by default. Approval can require identity, use-case, volume, domain, and abuse-history review and may be revoked. SCComp may respond to complaints, compromised accounts, spam traps, abnormal volumes, or blocklisting by throttling or suspending messaging traffic. Remote providers decide whether to accept, filter, defer, or reject mail. SCComp is not liable for those decisions and does not promise inbox placement, but may require remediation before restoring unrestricted sending.

O. Domain names, DNS, and certificates

If SCComp assists with DNS or certificates, the Customer remains responsible for domain ownership, registrar status, renewal, accurate records, and authorizing changes. DNS propagation and caching vary, and changes may not take effect everywhere at once. SCComp is not liable for expiration, hijacking, transfer lock, registry action, validation failure, or an inaccurate record outside systems it expressly manages. Credentials and authorization codes must be protected, and registrant information must comply with registry and registrar requirements.

Certificate issuance and renewal depend on certificate authorities, validation, DNS or HTTP reachability, rate limits, domain control, and compatible software. Automated renewal is not a guarantee. The Customer must monitor expiry when certificate management is not expressly included and must not request certificates for names it does not control. SCComp may revoke, replace, or stop serving a certificate when compromise, misissuance, domain loss, policy change, or security risk is suspected.

P. Managed hosting and professional services

Management is limited to tasks specifically identified in the Order. General descriptions such as “managed,” “supported,” or “monitored” do not transfer responsibility for every application, dependency, security decision, data set, vendor, or business process. Customer cooperation, timely approvals, working licenses, administrative access, and accurate requirements may be necessary. Delays caused by missing access, undocumented dependencies, third-party defects, or Customer decisions adjust any estimate and may require additional scope.

Advice, configurations, scripts, and recommendations are based on information available at the time and should be tested in the Customer’s environment. Unless the Order states otherwise, professional-services deliverables are accepted when delivered or used, subject to prompt notice of a material failure to match written specifications. Estimates are not fixed bids unless identified as such. Changes in requirements may require a revised quote. SCComp may decline work that is unsafe, unlawful, unsupported, outside competence, or likely to compromise another obligation.

Q. Support boundaries, priority, and conduct

SCComp assigns support priority based on observed scope, impact, urgency, available workarounds, and service responsibility, not solely on the label selected by a requester. A single-user question is not ordinarily the same priority as broad unavailability. Duplicate tickets, missing evidence, or repeated channel switching may slow diagnosis. Customers should provide affected identifiers, timestamps with time zone, symptoms, recent changes, reproduction steps, and relevant logs while removing unnecessary secrets and personal data.

Support personnel must be treated professionally. Threats, harassment, discriminatory abuse, deliberate deception, credential solicitation, or attempts to coerce unsafe action may result in channel restrictions or termination. SCComp may consolidate duplicate cases, close inactive or resolved tickets, and redact secrets inadvertently submitted. Support may reproduce issues, inspect relevant telemetry, request temporary access, or suggest maintenance. Customer refusal of reasonable diagnostics may limit SCComp’s ability to resolve the issue and does not establish provider fault.

R. Monitoring, alerts, and status information

Monitoring may sample or observe infrastructure availability, resource conditions, device telemetry, service checks, and security signals. It does not guarantee detection of every defect, attack, application error, data inconsistency, or Customer-specific failure. A green status indicator reflects the checks and perspective used at that time and is not proof that every feature, network path, or workload is healthy. Customers must implement application and business-level monitoring appropriate to their risk.

Alerts may be delayed, deduplicated, suppressed, misclassified, or not delivered because of network, email, device, provider, or configuration failures. You must keep contacts current and should not rely on one notification channel for emergencies. SCComp may change thresholds and monitoring tools. Operational data may be used to diagnose incidents, plan capacity, validate delivery, and enforce limits. Status communications are informational and do not expand warranties or service credits beyond an express agreement.

S. Maintenance, emergency work, and change windows

Planned work may include firmware, operating-system, hypervisor, storage, network, power, security, facility, and application changes. SCComp will use reasonable efforts to reduce disruption and provide notice for material planned maintenance when practicable. Maintenance may be rescheduled, extended, or completed in stages. Some redundant maintenance may not be announced because it is not expected to affect service. A notice window is not a guarantee that work will begin or end at an exact minute.

Emergency maintenance may occur without advance notice to remedy active exploitation, instability, hardware failure, facility risk, provider direction, certificate or license issues, or threats to confidentiality, integrity, or availability. SCComp may restart, migrate, isolate, patch, replace, or restrict a Service when reasonably necessary. Customer preferences and freeze periods will be considered if documented, but do not prevent emergency action. You are responsible for designing workloads to tolerate ordinary component failure and maintenance appropriate to the purchased service level.

T. Service incidents and customer cooperation

During an incident, SCComp may prioritize containment and restoration over a complete immediate explanation. Initial observations, estimates, and suspected causes may change as evidence develops. Customers must avoid actions that worsen the incident, destroy evidence, overload recovery systems, or interfere with coordinated response. SCComp may request logs, timestamps, source addresses, configuration details, traffic samples, or access and may communicate through the panel, ticket, email, or public status channel.

After a significant incident, SCComp may provide a summary appropriate to the service and impact. A root-cause analysis, forensic report, regulatory opinion, or customized chronology is not included unless required by law or Order. Remediation may involve Customer action, including credential rotation, patching, configuration changes, data restoration, or application repair. Failure to complete required Customer steps may delay restoration or permit recurrence. Incident communications are confidential where they contain sensitive security, customer, or infrastructure information.

U. Security responsibilities and shared responsibility

SCComp is responsible for security of infrastructure and platform components within its control to the extent stated in the applicable Service. The Customer is responsible for security in its account, guest systems, applications, identities, data, software supply chain, configurations, and end-user activity. Responsibility can overlap: SCComp may provide a firewall capability while the Customer decides its rules; SCComp may provide an image while the Customer patches and hardens the running guest.

No control eliminates risk. You must assess threats appropriate to your workload, use unique credentials and keys, minimize exposed services, apply updates, encrypt sensitive data where appropriate, maintain logs, test backups, and prepare an incident plan. A Customer may not represent that SCComp has certified, approved, or guaranteed the Customer’s compliance. Security questionnaires, audits, penetration-test coordination, special controls, or regulated-data commitments require prior written agreement and may carry additional fees or conditions.

V. Vulnerability testing and coordinated disclosure

You may test only resources you own or are expressly authorized to test. Testing must exclude denial of service, social engineering, physical intrusion, destructive payloads, persistence, data access beyond what is necessary to demonstrate a flaw, and traffic likely to affect other tenants. Source addresses and timing should be provided in advance when activity may trigger defenses. SCComp may stop tests that threaten operations regardless of prior notice. Authorization from SCComp does not authorize testing third-party software, networks, customers, or facilities.

Reports about suspected vulnerabilities in SCComp-controlled systems should include reproducible steps and avoid public disclosure before reasonable remediation. Do not retain, alter, or distribute data encountered unintentionally. SCComp may acknowledge and investigate good-faith reports but does not promise compensation, bounty eligibility, a particular remediation timeline, or confidentiality unless agreed. Extortion, threats, sale of access, privacy invasion, or exploitation for leverage is not good-faith research and may be referred to appropriate parties.

W. Abuse notices, rights complaints, and repeat violations

SCComp may forward an abuse or rights complaint, including relevant evidence and reporter contact information, to the Customer or affected parties. Forwarding is not a determination that the allegation is true. The Customer must investigate promptly, preserve relevant records, stop confirmed violations, and provide a substantive response. A conclusory denial may be insufficient where objective indicators show continued harm. SCComp may consider severity, credibility, recurrence, mitigation, Customer history, and risk when choosing a response.

Copyright and trademark complaints should identify the protected work, allegedly infringing material, location, authority of the complainant, contact information, and good-faith basis. Counter-notices or disputes must follow applicable law. SCComp may remove or disable material, preserve evidence, or terminate repeat infringers where required or reasonably appropriate. Fraudulent notices and knowing misrepresentations are prohibited. Emergency safety, exploitation, malware, and active attack reports may receive immediate action without waiting for a Customer response.

X. Law-enforcement and governmental requests

SCComp evaluates requests for Customer information for facial validity, authority, scope, and applicable law. SCComp may reject, narrow, or seek clarification of an overbroad, defective, or misdirected request. Where legally permitted and operationally appropriate, SCComp may notify the Customer before disclosure so the Customer can seek protection. Notice may be delayed or omitted when prohibited, when an emergency creates risk of death or serious injury, when notice would undermine an investigation, or when the Account itself appears compromised.

SCComp may preserve records in response to a lawful preservation request even when immediate disclosure is not required. Preservation does not guarantee that requested information exists or is technically recoverable. Emergency requests must identify the requesting authority, nature of the emergency, imminent harm, information sought, and legal basis. SCComp may recover reasonable costs for unusually burdensome assistance where law permits. Nothing in these Terms creates a private right to obtain another Customer’s information.

Y. Regulated, sensitive, and high-risk workloads

Standard Services are not represented as compliant with any particular industry or regulatory regime. You must not process protected health information, payment-card data, criminal-justice information, classified information, export-controlled technical data, biometric identifiers, highly sensitive government data, or similar regulated material unless SCComp has expressly agreed in writing to the applicable scope, controls, allocation of responsibility, and required addendum. A provider’s technical capability does not itself establish legal compliance.

Services must not be used as the sole control for life support, emergency dispatch, nuclear operations, autonomous weapons, aircraft navigation, or another activity where failure could reasonably cause death, serious injury, or catastrophic property or environmental harm. If SCComp approves a higher-risk workload, the Customer remains responsible for redundancy, fail-safe design, validation, qualified oversight, and compliance. SCComp may require risk information, insurance, architecture changes, or a separate agreement and may decline a workload it cannot support responsibly.

Z. Export controls, sanctions, and restricted parties

You may not access, export, reexport, transfer, release, or use the Services, software, technical information, encryption, or hardware in violation of United States or other applicable trade controls. You represent that you and your controlling persons are not prohibited or restricted parties and that the Services will not be used for prohibited end uses or in prohibited destinations. You are responsible for classification, licensing, screening, and end-user compliance relating to your content and operations.

SCComp may screen information, request ownership or location details, block a transaction, restrict access, or terminate when reasonably necessary for trade compliance. Location masking or payment routing may not be used to evade restrictions. Changes in law or licensing can require immediate action without advance notice. SCComp does not provide export legal advice, and accepting an Order is not confirmation that the Customer’s intended use satisfies every applicable restriction.

AA. Taxes, exemptions, and withholding

Fees exclude taxes unless shown otherwise. The Customer is responsible for sales, use, excise, value-added, goods-and-services, communications, duties, levies, and similar charges arising from the purchase or use of Services, other than taxes measured by SCComp’s net income. SCComp may calculate tax using account, billing, service, or delivery location information. If a taxing authority later determines additional amounts are due, SCComp may invoice those amounts where law permits.

An exemption applies only after SCComp receives valid, timely, and applicable documentation and confirms it can be used. Exemptions are not necessarily retroactive. If law requires the Customer to withhold from a payment, the Customer must provide official evidence and, unless prohibited, pay any additional amount needed for SCComp to receive the invoiced net amount. The Customer is responsible for its own reporting, deductions, nexus, and tax advice. SCComp may correct billing errors or tax calculations discovered later.

AB. Credit, deposits, fraud screening, and payment risk

SCComp may require prepayment, a deposit, a valid payment method, identity verification, usage limits, or manual review based on order value, product scarcity, fraud indicators, payment history, or risk. A deposit is not a limit on liability and may be applied to unpaid charges or damage as permitted by law and the Order. Authorization holds and processor verification may temporarily reduce available funds even when an Order is not completed; release timing is controlled by the financial institution.

Fraud screening may produce false positives. SCComp may request reasonable clarification but is not required to disclose confidential detection rules. Use of stolen, unauthorized, synthetic, mismatched, or misleading identity or payment information is prohibited. Refund destination may be limited to the original method to reduce fraud and laundering risk. SCComp may delay fulfillment or refund while a transaction, chargeback, sanctions concern, or ownership dispute is reviewed. Nothing obligates SCComp to extend credit.

AC. Invoices, disputes, setoff, and collections

Invoices are deemed available when posted to the Account or sent to the registered billing address. You must review charges and raise a good-faith, detailed dispute promptly and no later than the period required by applicable law or the Order. A dispute must identify the charge, amount, factual basis, and requested correction. Undisputed amounts remain due. Opening a support ticket, requesting cancellation, or filing a payment dispute does not automatically suspend the due date.

Unless mandatory law permits otherwise, payments must be made without setoff or deduction. SCComp may apply credits, deposits, or payments to outstanding balances in a reasonable order. Delinquent accounts may lose promotional terms, access, data, reservations, or capacity. SCComp may use collection providers or lawful remedies and may recover reasonable costs and the lesser of an agreed late charge or the maximum permitted rate if disclosed on the Order. Reinstatement after payment is subject to available data and capacity and is not guaranteed.

AD. Pricing changes, metered usage, and estimates

SCComp may change recurring prices with reasonable advance notice through the Account, email, invoice, or website. A Customer that does not accept a future price may cancel before it takes effect, subject to an existing commitment. Immediate pass-through changes may be necessary for taxes, government fees, third-party licenses, registries, utilities, carriers, or emergency capacity; SCComp will provide as much notice as reasonably practicable. A quote expires on its stated date or, if none, after a reasonable period.

Usage displays and calculators are estimates until finalized. Measurement may involve decimal and binary units, sampling, delayed records, minimum increments, reserved capacity, and rounding. The Customer is responsible for usage generated by credentials, applications, attacks, errors, and Authorized Users unless SCComp caused the charge through its own billing error. Budget alerts and limits are convenience features and may lag. SCComp may correct an obvious measurement or billing mistake and will explain a material correction on request.

AE. Cancellation timing and end-of-service procedure

A cancellation request must identify the Service, desired effective date, and authorized requester. Cancellation of one Service does not cancel related domains, licenses, addresses, backups, support, hardware, or other Orders unless the confirmation expressly includes them. The Customer should preserve the confirmation and verify the effective date. Requests received after renewal may apply to the next period unless mandatory law, the Order, or SCComp’s written approval provides a different result.

Before service end, the Customer must export data, remove dependencies, update DNS and routes, revoke credentials, and arrange return or removal of hardware. SCComp may release addresses, names, inventory, and capacity after termination. Residual data may persist temporarily in backups or decommissioning systems but must not be relied upon for recovery. Reopening an Account does not restore deleted Service data. SCComp may refuse a last-minute extension when the resource has been committed elsewhere, creates security risk, or cannot be safely maintained.

AF. Data export, portability, and exit assistance

Standard Services allow export through the ordinary interfaces available to the Customer. SCComp does not guarantee compatibility with another provider or provide custom conversion, media, bandwidth, engineering, or migration labor unless included in an Order. Large exports may require scheduling or incur network, storage, media, shipping, or professional-services charges. The Customer must verify completeness, integrity, application consistency, and successful import at the destination.

Exit assistance may require a paid statement of work and reasonable lead time. SCComp may decline to transfer credentials, licensed software, internal tooling, security-sensitive configuration, third-party material, or information belonging to another customer. Export access may depend on payment of undisputed charges and continued compliance, except where law prohibits that condition. SCComp is not responsible for a destination provider’s limitations, security, or handling after transfer.

AG. Backups, snapshots, replication, and restoration

A snapshot captures a point-in-time state under specific technical conditions and may not be application-consistent. Replication copies changes and can also copy corruption, deletion, encryption, or malicious actions. RAID addresses selected device failures but is not a backup. Backup retention, frequency, scope, exclusions, encryption, location, and restore process exist only as stated in the purchased feature. A displayed backup job or snapshot does not replace periodic restore testing.

Restoration may require downtime, available capacity, compatible software, credentials, and Customer decisions. SCComp may restore to an alternate location or provide data for Customer recovery. Recovery-point and recovery-time objectives are goals only unless guaranteed in a signed agreement. The Customer must report a suspected loss promptly because retention windows continue to rotate. SCComp may refuse restoration that would overwrite newer data without explicit confirmation. No backup service protects data stored outside its documented scope.

AH. Confidential information

“Confidential Information” means non-public information disclosed by one party that is marked confidential or should reasonably be understood as confidential, including security designs, credentials, customer data, non-public pricing, business plans, and incident details. It excludes information the recipient can document was lawfully known without restriction, independently developed, publicly available without breach, or rightfully received from another source. Customer Content is Customer Confidential Information; SCComp non-public infrastructure and security information is SCComp Confidential Information.

The recipient will use Confidential Information only to perform or receive Services, protect it using at least reasonable care, and disclose it only to personnel, providers, and advisers with a need to know and appropriate obligations. Disclosure may occur when legally required after notice where permitted. These duties last while the information remains confidential; trade-secret duties last as provided by law. This section does not prevent use of aggregated or de-identified information that does not identify the Customer or reveal Customer Content.

AI. Publicity, reviews, and use of names

Neither party may state or imply endorsement, partnership, certification, or sponsorship by the other without permission. The Customer may accurately identify SCComp as a service provider and may use unmodified public brand assets only in accordance with published guidelines. SCComp will not use the Customer’s name, logo, workload details, or testimonial in public marketing without permission, except to respond factually to a public statement or as otherwise legally permitted.

Reviews and feedback must reflect genuine experience and must not disclose another person’s confidential information, security details, or personal data. SCComp may quote feedback only with appropriate permission when attribution is used. Nothing prevents either party from making truthful statements required by law or communicating confidentially with advisers, regulators, or insurers. A party may revoke optional brand permission prospectively, subject to reasonable time to remove existing material.

AJ. Resale, downstream users, and white-label services

You may not resell, sublicense, time-share, or commercially provide access to a Service unless the Order or SCComp expressly permits it. Ordinary hosting of your own application for end users is not resale merely because users access the application. If resale is approved, you remain SCComp’s Customer and are responsible for downstream users, support, billing, disclosures, acceptable use, privacy, abuse response, and compliance. Your downstream terms must not promise rights or performance from SCComp beyond your Order.

SCComp may communicate directly with a downstream user or affected party when reasonably necessary for security, abuse, legal compliance, or emergency response, but is not required to provide them support. You must maintain accurate contact and customer records sufficient to investigate abuse. Resellers may not obscure origin, evade limits, misrepresent infrastructure ownership, or use repeated accounts to continue suspended activity. SCComp may require a specific reseller agreement, deposit, minimum commitment, insurance, or technical controls.

AK. Affiliates, referrals, discounts, and commissions

Affiliate and referral programs are subject to issued codes, eligibility rules, attribution records, payment collection, fraud review, reversals, and any program-specific terms. Self-referral, circular purchasing, fabricated customers, misleading claims, cookie stuffing, unsolicited messaging, bidding on protected marks, or incentivized signups not approved by SCComp are prohibited. A referral is not earned merely because a code was entered; the qualifying transaction must satisfy applicable conditions and remain valid.

Commissions may be held during a review or refund period and reversed for chargeback, refund, fraud, cancellation, duplicate attribution, or policy violation. Discounts apply only as displayed and may be limited to a first payment, product, account, or period. Participants are responsible for taxes, disclosures, and lawful advertising. SCComp may modify or end a program prospectively, suspend suspicious activity, and correct clerical attribution errors. Participation does not create employment, agency, franchise, or authority to bind SCComp.

AL. Partner pages, community services, and user submissions

Partner pages, directories, comments, community servers, and similar features may display information submitted by third parties. Submitters represent that the information is accurate, lawful, non-infringing, and authorized for publication. SCComp may format, moderate, correct obvious errors, refuse, remove, or disable content that is misleading, stale, unsafe, unlawful, or inconsistent with policy. Publication does not make SCComp responsible for a partner’s products, claims, security, customer service, or transactions.

Community services may have additional rules and moderation decisions. Access can be limited to protect participants and systems. User submissions grant SCComp a nonexclusive license to host, reproduce, format, and display them for the feature and related promotion, subject to privacy settings and law. You must not submit confidential information, credentials, personal data without authority, or content designed to manipulate rankings or impersonate another party. SCComp does not guarantee continued publication, audience, traffic, or preservation.

AM. APIs, automation, scraping, and technical access

APIs and automated interfaces may be subject to authentication, scopes, rate limits, schemas, documentation, and versioning. You must secure tokens, limit permissions, handle errors and retries safely, and avoid request patterns that degrade service. SCComp may revoke leaked credentials, throttle excessive traffic, deprecate versions, or change non-guaranteed interfaces. Automated action does not excuse mistakes; you are responsible for verifying target, scope, idempotency, and outcome before destructive or costly operations.

Scraping, crawling, bulk extraction, security probing, or automated account creation is prohibited when it bypasses controls, copies protected or personal information, imposes unreasonable load, violates robots directives or access rules, or supports fraud. Ordinary indexing of public pages by reputable search engines is permitted subject to technical controls. You may not reverse engineer private endpoints, defeat rate limits, reuse session material, or use automation to evade a suspension. Written authorization may impose narrower testing and data-handling conditions.

AN. Artificial intelligence and automated decision support

If SCComp offers or uses an automated assistance feature, output may be incomplete, inaccurate, or unsuitable and must be reviewed by a qualified person before consequential use. Such a feature does not provide legal, medical, financial, safety, or compliance advice. Customer input must not include secrets, regulated data, or third-party material unless the feature and applicable terms expressly permit it. Product-specific disclosure will control whether and how an external model provider processes input.

Customers using Services to develop or operate artificial-intelligence systems remain responsible for training data, permissions, outputs, testing, bias, safety, disclosures, intellectual property, and applicable law. Prohibited uses elsewhere in these Terms apply equally to automated systems. SCComp may limit workloads that create unusual resource, abuse, or safety risk. Nothing in this clause represents that SCComp currently offers an AI service or changes the Privacy Policy’s statements concerning Customer Content.

AO. Physical safety, facilities, and remote hands

Only authorized facility personnel may handle equipment unless escorted access is approved. Customers must follow identification, scheduling, access, photography, tool, safety, and security rules. Weapons, hazardous materials, unauthorized wireless devices, tailgating, tampering, and attempts to access other racks or systems are prohibited. SCComp may deny or end a visit for safety, security, capacity, emergency, or policy reasons. Facility video, badge, visitor, and access records may be maintained for security.

Remote-hands instructions must be precise and limited to authorized equipment. SCComp may refuse an instruction that is ambiguous, unsafe, destructive, outside available skill or tools, or likely to affect another service. Time may include preparation, access, execution, documentation, and cleanup, with minimum billing increments if stated in the Order. SCComp is not responsible for an outcome caused by inaccurate labeling, undocumented wiring, defective Customer equipment, or an authorized instruction whose stated consequences were accepted.

AP. Environmental conditions, power, and energy

Power ratings, circuit allocations, redundancy, metering, and environmental specifications are those stated in the Order. A nominal circuit rating is not the same as safely usable continuous load. Customers must disclose power supplies, startup draw, accelerators, batteries, and unusual heat output and keep equipment within approved limits. SCComp may meter, cap, redistribute, or disconnect unsafe loads. Utility, generator, UPS, transfer, cooling, and maintenance events can affect service despite reasonable redundancy.

Energy and facility costs may change. Any pass-through or measured power charge will be described in the Order or notified before it applies. Customer-owned batteries or hazardous components require approval and lawful handling. SCComp may relocate equipment within a facility or to a suitable facility when reasonably necessary and when the Order permits, using appropriate care and notice where practicable. Environmental monitoring indicates sampled facility conditions and does not warrant the internal condition of Customer equipment.

AQ. Insurance and allocation of physical risk

Customers with valuable colocated property should maintain insurance appropriate to replacement value, business interruption, transit, data restoration, and third-party liability. SCComp’s insurance, if any, is maintained for its own interests and is not Customer coverage. Unless an Order states otherwise or law requires, SCComp is not an insurer of Customer property. The limitation-of-liability provisions apply to physical property claims to the maximum lawful extent.

The Customer bears risk arising from inherent defects, ordinary wear, unsupported configurations, insufficient packaging, undisclosed fragility, Customer instructions, and events outside SCComp’s reasonable control. SCComp remains responsible to the extent liability cannot lawfully be excluded and subject to the agreed limits. A claim involving physical equipment must be reported promptly with serial numbers, condition evidence, value documentation, and relevant shipping or access records so the parties can preserve evidence and mitigate loss.

AR. Business continuity and disaster recovery

Unless purchased, SCComp does not provide a Customer-specific business-continuity or disaster-recovery solution. Platform redundancy reduces some risks but does not guarantee workload continuity, data consistency, geographic separation, application failover, or recovery objectives. The Customer must identify critical dependencies, select appropriate redundancy, maintain off-platform copies, document recovery procedures, assign decision-makers, and conduct exercises. A single VPS, server, rack, network path, credential, or region is a single point of failure.

During a widespread event, SCComp may prioritize safety, core network and shared-platform restoration, data integrity, and broad customer impact. Scarce replacement hardware, power, bandwidth, or hands-on resources may be allocated according to operational need and service commitments. Estimated restoration times may change. SCComp may invoke alternate procedures, temporary capacity, remote work, or suppliers. Force-majeure relief does not prevent reasonable mitigation, communication, or restoration efforts and does not excuse Customer payment for Services already provided.

AS. Compliance inquiries, audits, and evidence

SCComp may request information reasonably necessary to verify compliance with these Terms, an Order, law, license, registry rule, security requirement, or resource limit. The Customer must cooperate truthfully and may redact unrelated confidential information where that does not defeat the purpose. SCComp may review its own logs, configurations, inventory, billing records, and relevant Service Data. It will not access Customer Content merely to conduct a speculative audit when less intrusive evidence is sufficient.

Customer audit rights exist only when stated in a signed agreement or required by law. Any approved audit must protect other customers, security, personnel, confidential information, and operations; use existing independent reports where sufficient; occur during reasonable hours; avoid penetration testing and disruption; and be paid by the requester unless material noncompliance is found or law says otherwise. SCComp does not promise a certification, report, control, or regulatory status unless expressly documented.

AT. Insurance, legal holds, insolvency, and business changes

If SCComp receives credible notice of litigation, investigation, insolvency, receivership, probate, or another proceeding affecting an Account or property, it may preserve records, restrict disposal, or require direction from a duly authorized representative. A legal hold does not require SCComp to continue an unpaid Service indefinitely or preserve data not within its possession or ordinary control. Costs of extraordinary preservation or production may be charged where lawful.

A merger, acquisition, financing, reorganization, or sale may transfer these Terms, Account information, and operational responsibility to a successor as described in the Privacy Policy. SCComp will use reasonable efforts to preserve existing Services through a transition, but no transaction guarantees unchanged products, personnel, or pricing beyond commitments already made. The Customer must notify SCComp of its own legal-name, ownership, tax, or authority changes when they affect billing, compliance, or Account control.

AU. Notices, records, signatures, and evidence

Operational notices may be delivered through the panel, ticket system, registered email, invoice, or website. Legal notices requiring a particular method must follow these Terms or the applicable Order. You consent to electronic records and signatures to the extent permitted by law and are responsible for retaining copies. A notice is effective when sent or posted as stated, not when an individual employee happens to read it, provided SCComp uses the current Account contact.

System records, authentication events, tickets, invoices, transaction identifiers, provisioning logs, and ordinary business records may be used to establish actions and timing, subject to challenge under applicable law. A typographical, clerical, or automated error does not create an entitlement to an obviously unintended price, resource, payment, or configuration. The parties may correct mutual mistakes in writing. Neither party may alter, fabricate, or selectively destroy records to misrepresent an event.

AV. Construction, priority, and complete agreement

These Terms, the Privacy & Cookie Policy, accepted Orders, and expressly incorporated addenda constitute the agreement regarding the Services and replace prior or contemporaneous statements on the same subject. Sales conversations, demonstrations, roadmaps, estimates, and informal support statements are not binding commitments unless included in an accepted written document. A Customer purchase order is administrative only; additional or conflicting boilerplate is rejected unless SCComp expressly signs it.

Service-specific terms govern their subject matter; negotiated terms govern the parties and Services they identify; these general Terms govern everything else. A narrow exception does not waive the general rule outside its stated scope. Rights and remedies are cumulative unless stated exclusive. If mandatory consumer law applies despite a business-use description, those mandatory rights remain. The English version controls over a convenience translation. Each party acknowledges it has had the opportunity to review the agreement and seek independent advice.